Fair Use Policy

This English version is provided for information as a free translation. The French version is the official legal version. If there is any conflict, the French version prevails.

Bonmoniq applies fair use principles to preserve Service quality for all its professional customers. Abusive use may trigger review and suspension.

1. Purchased allowances and prepaid capacity

Starter, Team and Business include the number, channels and workspace-wide allowances stated in the order. France and United Kingdom voice banks cover ordinary domestic calls for the country of the line, including eligible WhatsApp calls; additional ordinary banks are 500 or 1,000 minutes. Eligible US and Canadian numbers share the ordinary unlimited calling zone covering both countries. WhatsApp Calling on US or Canadian business numbers remains a separate incoming-only allowance; it is not part of that unlimited zone.

Purchased finite banks refresh for their accepted monthly period, without roll-over. An allowance is not multiplied by Users or numbers. After the applicable package is exhausted, supported usage is drawn from the available prepaid balance at the separate disclosed PAYG Rate card under the Terms. A new package is an alternative explicit purchase, not a condition for using a sufficiently funded balance. No negative balance, automatic package purchase, duplicate charge or unauthorized top-up is created by exhaustion, a retry or a plan change. Emergency-access safeguards remain applicable.

The following uses of a package are prohibited: reusing an allowance that has been used up or has expired; redeeming the same package, credit or offer more than once through duplication or technical manipulation; using several accounts or Workspaces to evade a limit, a ceiling, an eligibility condition or an enforcement measure; and reselling, transferring or pooling a package with other Workspaces or third parties without Bonmoniq's authorization, including wholesale resale, use as a trunk and forwarding package traffic to multi-line systems outside the Service. Sharing a package among the Users and numbers of the same Workspace, including through the Service's own call routing and team features, and lawfully purchasing several or repeated packages, are not abuse. Before restricting a package because of a prohibited use, Bonmoniq warns the Customer in writing, unless an immediate protective measure under section 10 is necessary. Measures apply for the future and do not involve retroactive charges for usage properly covered by a package.

2. Workspace limits

Starter, Team and Business include 3, 15 and 30 seats respectively, with storage of 1 GB, 10 GB and 10 GB. Only Business permits additional purchased seats, accepted by an administrator. The owner, active employees and pending invitation reservations count once against purchased capacity and any scheduled lower capacity, as described in the Terms. Disabling an employee preserves their history and makes the occupied place reusable without automatically cancelling a paid seat.

Storage supplements of 50 GB or 100 GB can be combined. Reaching the storage quota refuses new uploads without deleting or blocking existing content because of the quota; this does not extend access after the paid subscription ends. Any structural maximum of configured agents or telephone numbers is disclosed before purchase. Such maximums are not included consumption or simultaneous call capacity, and do not multiply with seats.

3. Company Bundles

A Company Bundle includes the quantities stated in its order (see "Company Bundles" in the Terms). Its included allowances are shared by the whole Workspace and are not multiplied by Users, numbers or additional Users. Standard plugins do not add carrier, message, AI or storage capacity. When a Company Bundle's storage quota is reached, new uploads are refused; existing content is neither deleted nor made inaccessible. Using an allowance in full is legitimate and is not abuse.

Where the Company Bundle includes unlimited eligible calls within the United States and Canada zone, ordinary business use is not limited by a monthly minute allowance. Ordinary business use means genuine conversations between the Customer's authorized Users and its customers, prospects and business contacts, to and from the eligible destinations of that zone listed in the order. Normal seasonal peaks, legitimate full use and a high monthly count alone do not establish abuse. Unlimited calls do not mean unlimited voice AI, messages, simultaneous calls, countries or messaging registrations, and WhatsApp calls are not part of the unlimited calling zone.

Bonmoniq reviews use of the whole Workspace when one of the following review thresholds is reached in a monthly period:

A review threshold is not an allowance, a cap, a hard stop or a billing threshold. Reaching it does not trigger any charge, restriction or change of terms; it starts the review described in section 8. Exceeding a threshold in two consecutive months is an additional signal, not proof of misuse. SMS are counted in carrier-billed segments, not visible texts: a long text or a text with special characters can use several segments. Answered Telnyx carrier legs follow Telnyx billing increments: normally 60/60, with a minimum of one minute and each further started minute rounded up (11 seconds count as 1 minute; 96 seconds as 2). Any different destination-specific increment must be stated in the accepted order before use. Each separately billable external leg is counted separately; ringing and unanswered attempts do not consume the customer minute allowance. This does not change the separate Voice AI counting rule, impose a minute cap on eligible unlimited calls or establish a WhatsApp Calling increment. Administrators can see these counts in the Service.

4. Numbers

The first eligible ordinary Local or National number is included. Additional numbers are separately ordered and add no consumption or concurrency. Availability, business verification, country conditions and emergency requirements apply. The first included US or Canadian number includes its emergency service; an additional number there carries the separately disclosed emergency service line. Number retention after failed renewal and any release follow the Terms.

5. AI voice agent and call capacity

Voice AI participation ending within 10 seconds is not counted. Above 10 seconds, count each started minute from the moment the agent joined: 11 to 60 seconds = 1 minute; 61 to 120 seconds = 2 minutes. The 10 seconds are not subtracted from a longer participation. Carrier call time is counted separately.

Voice AI minutes are finite and shared across the Workspace. An AI-handled call consumes the applicable call allowance and AI minutes; carrier unlimited calling never makes AI time unlimited.

A Workspace on a Company Bundle may have at most three simultaneous external outgoing calls across all its numbers and Users, and each User at most one external outgoing call at a time, including while the call is being connected. Adding numbers, Users or additional Users, or enabling WhatsApp calling, does not raise this limit, and outgoing WhatsApp calls count towards it. Incoming calls and calls between Users of the same Workspace that stay within the Service, without a carrier leg, do not count towards it. The Customer may ask support for a higher limit free of charge; Bonmoniq reviews the business and the intended use and may ask for a video meeting. An approved request sets a specific higher limit, not unrestricted calling, and adds no minutes. No artificial incoming-call concurrency limit applies per Workspace, number, User or Company Bundle, and no additional incoming licence is required. The three-call limit concerns external outgoing calls only. Incoming minute consumption starts when the call is answered by a person, the AI voice agent or an answered queue or hold flow. Ringing before answer and unanswered attempts do not consume the customer minute allowance. This does not remove finite minute banks, AI limits, WhatsApp calling conditions or Fair Use. Carrier and Service infrastructure remain shared finite resources; this creates no dedicated capacity, numerical availability commitment or guarantee that no call will be blocked.

Configured-agent limits concern agents set up in the Workspace; they are not simultaneous-call limits and include no AI voice agent minutes. Included or purchased consumption does not promise unlimited outgoing call capacity. Simultaneous calls and call volume may be limited by Service capacity, operational and carrier constraints, the Workspace's prepaid balance and proportionate anti-abuse controls. Such limits may affect legitimate use, in particular by a recently created Workspace, and are shown in the Service where relevant. Bonmoniq does not publish its internal risk criteria. These limits do not authorize blocking an emergency call where applicable law requires emergency access to be maintained.

6. Prohibited telephony usage

• Commercial prospecting calls to a person who has not given prior consent to be called, whether the call is manual or automated and whether the person is a consumer or a professional. This is a Bonmoniq rule that applies to every number used with the Service, even where applicable law would allow such a call. Consent is given before the call by the person contacted, freely and specifically for calls from the Customer; the Customer keeps proof of it and honours its withdrawal without delay. Buying, importing or finding a telephone number in a list, a directory or a public source does not constitute consent.
• Unsolicited bulk or automated prospecting, including auto-dialling, spam calls and robocalls, automation the Customer is not authorized to run, and any use contrary to the eligibility rules of the number type used.
• Premium-rate number abuse.
• Toll fraud and international rate manipulation.
• Repeated calling to non-existent numbers or war dialing.
• Use of numbers for fraud, harassment or illegal activity.
• Configuring an AI voice agent to deny being an AI or to impersonate a specific person.
• Bypassing intended Service limits through technical manipulation.
• Traffic pumping, artificial call or message loops, resale or wholesale use of included calls or messages, and identity deception.
• Using several accounts, Workspaces, Users or numbers to evade a limit, a review or a restriction.
• Mass automated dialling, predictive dialling or several simultaneous outgoing calls by one User, which no Company Bundle includes and which an intensive service does not authorize unless expressly agreed and lawful.

Applicable law may impose additional rules. In France, since 11 August 2026 (Article L223-1 of the Consumer Code, as amended by Article 13 of Law no. 2025-594 of 30 June 2025), telephone prospecting of a consumer is prohibited unless the consumer has given prior consent, meaning a free, specific, informed, unambiguous and revocable expression of will, or a legal exception applies, in particular a call relating to a current contract where the solicitation is connected with the subject of that contract. Such a legal exception does not authorize a commercial prospecting call without the consent required by this Policy. The rules of other countries may differ; this Policy does not state that they are identical.

This section does not prohibit calls or messages requested by the person contacted, such as returning a missed call or a requested callback, or genuine service or transactional calls and messages without promotional content, such as an appointment reminder or an update on an order or a current contract, where the Service enables them and within the legal and number-type rules that apply. It does not state that any automated outbound feature is available.

Knowingly submitting a false emergency address, falsifying location-confirmation records, or circumventing emergency-registration controls is prohibited. The Customer must keep required emergency information accurate and inform its Users of the limitations stated in the Terms. Travel, use of a VPN or refusal of optional device geolocation does not by itself establish fraud. Enforcement must preserve emergency access where required by applicable law.

7. Email and Web Chat

These rules apply where the channel is offered under the accepted order. They do not include email or external Web Chat in a Company Bundle.

The following uses are prohibited:

• Spam, unsolicited bulk email, and unsolicited promotional or commercial email to a person who has not consented to receive it (cold email), from any type of mailbox; phishing; and impersonation of a person, a brand or Bonmoniq.
• Sending malware, malicious links or deceptive attachments, by email or through Web Chat.
• Harvesting or collecting addresses or other contact data without a lawful basis, including through Web Chat.
• Circumventing domain or sender verification, suppression lists, rate limits or other sending controls.

These rules apply to every mailbox used with the Service: a Bonmoniq-provided bonmoniq.cc address, a verified custom-domain mailbox and a connected customer mailbox. Having or obtaining a person's email address, including from an import, a purchased list, a contact record or a public source, does not constitute consent. Replies requested by the recipient, messages within a conversation the recipient started or agreed to, messages to a person who has consented to receive them, and genuine service or transactional messages without promotional content remain allowed. The Customer keeps proof of the consent it relies on and honours any objection or unsubscribe request without delay.

Mail sent from a Bonmoniq-provided bonmoniq.cc address may be used only for replies and messages within a conversation started by the recipient or to which the recipient has consented, such as a requested transcript or missed chat replies. It may not be used for a first message to a person who has not contacted the Workspace or for bulk sending. A visitor who provides their email address in a chat may receive replies and follow-up about that conversation at that address; this does not authorize unrelated marketing or the use of a different address from an import or contact record. Where offered, a verified custom-domain mailbox sends under the Customer's own domain and sending reputation; it may send a first message only within the limits above, for example a genuine service or transactional message or a message to a person who has consented, and never promotional cold email. A connected customer mailbox must also comply with its provider's rules. All these uses remain subject to applicable law and the anti-abuse prohibitions above; Bonmoniq may restrict mailbox service for abuse under section 10. Sending limits depend on the Plan and on the controls currently shown in the Service; Bonmoniq does not publish its internal reputation criteria.

8. Intensive service

Bonmoniq may propose an intensive service where sustained intensive use is established, for example sustained organized outbound calling, a call-centre workload, sustained high-volume messaging or approved large-scale automation. Using an API or an integration is not by itself intensive use.

1. Bonmoniq informs an administrator of the observed volume or pattern and asks about the intended use.
2. Where the review confirms ordinary business use, including a legitimate temporary peak, the unlimited treatment continues.
3. Where sustained intensive use is established, Bonmoniq sends a written proposal stating the base subscription, any SMS and MMS service and campaign maintenance fees, the finite intensive allowances, the eligible destinations, the simultaneous call limit, the prepaid supplements, the taxes, the total payable and the effective date.
4. The intensive service applies only after the Customer explicitly agrees to it, from the agreed date. Bonmoniq does not charge past use retroactively, does not activate a paid supplement automatically and does not treat a review threshold as an exceeded paid allowance.
5. Under an agreed intensive service, further usage is covered by an explicitly purchased prepaid supplement or, where the accepted intensive order offers it, PAYG from the available prepaid balance at the separately disclosed rate. No supplement is purchased automatically, no unfunded debt is created and the same usage is not charged twice. Eligible ordinary incoming calls remain under the agreed unlimited treatment; the standard unlimited outgoing promise does not stack on top of a finite intensive outgoing bank.
6. If the Customer declines an intensive proposal, its accepted service terms remain applicable. It may ask support to review the classification and supporting usage information. Declining alone is neither prohibited use nor consent to a new price, a cap or a paid package. Any later proposal to change the existing contract follows the notice and exit rights in the Terms, including country protections; Bonmoniq does not use an abuse suspension to impose that commercial change. Protective action for an actual prohibited use, fraud, security or binding provider/legal requirement remains separate.

Intensive packages and prepaid intensive supplements are monthly only. The accepted order states the start and end of the monthly period; capacity expires at that period end without roll-over and is not made available as a quarterly or annual pool. No annual collection is offered for these items. A renewal requires the accepted recurring agreement; a one-time supplement does not silently become a subscription. Support-handled early termination and unused-paid-time refunds follow the Terms, without an automatic cash refund of unused minute or message units. Prohibited uses remain prohibited under an intensive service. Commercial review under this section is distinct from protective measures for fraud, security or carrier requirements under section 10.

9. WhatsApp, SMS and MMS

One WhatsApp message unit is one distinct delivered ordinary service or utility message for which Telnyx applies a message charge, whether its charge consists of a platform fee, a Meta fee or both. It is a message, not a conversation, recipient, contact, character count or delivery-status update. A message is counted only once; a retry or repeated status event does not duplicate it. Messages for which the provider applies no charge are not deducted; a Meta fee exemption alone does not establish that the Telnyx platform fee is zero. The order identifies the enabled directions and recipient markets, and only those ordinary service/utility messages are covered. Marketing, authentication/OTP and excluded destinations require a separate accepted scope. Provider recategorisation does not authorize an automatic extra charge outside that scope. Calls remain outside message units.

Before SMS/MMS sending, the Customer obtains and retains explicit permission for the identified sender and messaging program. Consent to another channel or purpose, a purchased list or possession of a number is insufficient. The program identifies the sender, purpose and expected frequency, provides required carrier-cost information and Terms/Privacy links, and offers STOP/HELP and any other required unsubscribe method. Consent is not required as a condition of an unrelated purchase. Withdrawal is honoured promptly and in any event within 24 hours or a shorter applicable legal/provider deadline; no further promotional message is sent after withdrawal. Registration is not recipient consent. Applicable Canadian-system and US-recipient rules remain relevant where their conditions are met.

WhatsApp, including WhatsApp calls, and the SMS and MMS service are for ordinary one-to-one correspondence between the Customer and its customers and business contacts, under the Customer's approved business and use case. The rules of sections 6 and 7 on consent, spam and impersonation apply to them. Automated or bulk messaging requires the appropriate approved registration, the recipients' permission and an order covering that scope before it starts. Marketing messages and sender ID messages are not included; sender ID requires a separate order. Incoming messages also have a cost and are covered by the review in section 3 and the protective measures in section 10.

10. Enforcement

Bonmoniq applies proportionate measures, limited to the feature, channel or number concerned where possible. Where feasible, Bonmoniq first sends a warning with an explanation and gives the Customer an opportunity to remedy the situation. Bonmoniq may apply an immediate protective limitation where necessary to protect deliverability or recipients, to respond to complaints or bounce rates, for security or fraud reasons, or to comply with the law or with provider requirements; it then informs the Customer of the reason and reviews the measure, unless the law or security prevents it. The Customer may ask support to review a measure. Continued violation may result in temporary suspension of the affected service. Repeated or severe violation may result in account termination under the Terms. Any measure preserves emergency access where required by applicable law. Bonmoniq cooperates with competent authorities, in particular ARCEP and the CNIL.

11. Customer responsibility

The Customer is responsible for the use made by its Users. The Customer implements appropriate internal monitoring, respects do-not-call lists and the consent rules applicable in the countries concerned, and does not represent third parties without authorization.

12. Updates

Bonmoniq may update this Policy with at least one calendar month's notice. Where mandatory law requires a longer notice period or an additional right, such as a right to end the contract without penalty, that requirement applies in place of or in addition to that notice period. Material changes are communicated by email or in-Service notification. Notice of an update is not acceptance of a Company Bundle or an intensive service. For an existing Customer, a material change applies only after that notice or as otherwise validly agreed; publishing a new version is not by itself individual notice and does not retrospectively change commitments already accepted.

13. Contact

Questions: support@bonmoniq.com Legal matters: legal@bonmoniq.com

14. Governing law and jurisdiction

French law applies, without prejudice to applicable mandatory provisions. The Paris Commercial Court has exclusive jurisdiction for disputes between professionals, subject to mandatory jurisdiction rules.

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Last updated: 25 October 2026 For any question regarding this document, contact us at legal@bonmoniq.com.