Bonmoniq legal
Professional Terms of Service
- Last updated
- 2026-05-06
This English version is provided for information as a free translation. The French version is the official legal version. If there is any conflict, the French version prevails.
These Professional Terms of Service apply exclusively to relationships between Bonmoniq SASU and professional customers. Bonmoniq does not contract with consumers.
Definitions
| Term | Definition |
|---|---|
| Bonmoniq | Bonmoniq SASU, a French SASU registered with the Paris RCS under SIREN 104 435 557 |
| Service | Online communications software and related regulated number services provided by subscription |
| Customer | Professional natural or legal person subscribing to the Service for business activity |
| Account | Space allowing the Customer and its authorized Users to access the Service |
| Subscription | Right to access paid Service features for a billing period |
Purpose
These Terms define the conditions for subscribing to, accessing, and using the Service, together with the obligations of Bonmoniq and the Customer.
Customer eligibility
The Service is reserved for professional Customers with a SIRET, SIREN, EU VAT number, or equivalent foreign business registration number.
Bonmoniq may request proof of professional status before or after Account creation and may refuse, suspend, or close an Account where information is false, incomplete, or fraudulent.
Service description
Bonmoniq provides business communications software, including number operations, calling, messaging, collaboration, and optional AI voice agent features. Bonmoniq may evolve non-essential aspects of the Service to correct errors, improve security, address technical constraints, or comply with legal and operator requirements.
Financial terms
Prices and taxes
Prices are stated excluding VAT unless a different currency or tax treatment is expressly stated in the order flow or an accepted quote.
| Customer location | VAT treatment |
|---|---|
| France | French VAT at the standard 20% rate |
| European Union with valid VAT ID | Reverse charge under Article 196 of Directive 2006/112/EC |
| Outside the European Union | No French VAT collected, subject to applicable tax rules |
The Customer is responsible for accurate tax and billing information.
Subscription structure
Bonmoniq may offer Starter, Business, and Enterprise plans, plus a zero-euro collaboration tier that is not sold publicly and is activated only while KYC is pending or after a paid Subscription is cancelled.
Setup fees, add-ons, overages, toll-free options, international routing, AI voice agent usage, and compliance-related charges may be billed in addition to monthly or annual Subscription fees.
Setup fees and KYC fees
When ordering a number, the Customer is charged:
- A one-time setup fee covering number allocation, regulatory KYC processing, and administrative activation costs.
- A monthly Subscription fee for the Service, starting from the effective activation of the number.
The setup fee is due at order time and IS NOT REFUNDABLE in the following cases:
- The Customer fails to provide all required documents within the applicable timeframe for the country of the selected number.
- The documents provided do not meet the applicable regulatory requirements.
- The operator or regulator refuses number allocation for reasons attributable to the Customer or its information.
- The Customer cancels the order after payment.
KYC processing window
The Customer has the period imposed by the partner operator for the country of the selected number, generally 30 calendar days, to provide the required documents. After that period:
- The order is cancelled.
- The reserved number is released by the operator.
- The setup fee remains retained by Bonmoniq.
- No Subscription starts.
Subscription billing start
The monthly Subscription starts being billed only after Bonmoniq receives confirmation from the operator that the number has been allocated. No Subscription amount is charged during the KYC processing period.
Payment
Standard Subscriptions are payable monthly or annually through the payment provider shown during ordering, unless a specific contract or invoice arrangement states otherwise.
Bonmoniq may suspend access to paid Service features for unpaid amounts after notice remains unresolved for 7 calendar days.
End of billing period
The current billing period remains due when the Customer cancels during the period. No prorated credit is applied to standard B2B Subscriptions, unless otherwise agreed in writing or where there is a clear billing error attributable to Bonmoniq.
Fair Use Policy
Use of the Service is subject to the Fair Use Policy, which describes typical usage limits and prohibited practices.
Term and renewal
Subscriptions renew for successive billing periods unless a different term is stated in a quote or specific contract.
Termination
The Customer may cancel a Subscription at any time. Cancellation takes effect at the end of the current billing period.
After cancellation of a paid Subscription, Bonmoniq may place the Account on the zero-euro collaboration tier for up to 6 months, after which Customer data may be deleted in accordance with GDPR retention obligations and the Privacy Policy.
Bonmoniq may suspend or terminate the Service in case of material breach, security urgency, unlawful use, fraud, or persistent non-payment.
Personal data
Personal data processing carried out by Bonmoniq as controller is described in the Privacy Policy. Where Bonmoniq processes personal data on behalf of a Customer, the applicable terms are described in the Data Processing Agreement.
Security
Bonmoniq applies the security measures described in the Data Processing Agreement and the Privacy Policy.
Limitation of liability
Between professionals, Bonmoniq's total liability under these Terms is capped at the amounts excluding VAT paid by the Customer to Bonmoniq during the 12 months preceding the event giving rise to liability.
Bonmoniq is not liable for indirect losses, loss of revenue, loss of margin, reputational harm, or damage resulting from third-party services, except where liability cannot be limited by law.
Changes to the Terms
Bonmoniq may amend these Terms to reflect changes to the Service, technical constraints, legal developments, security requirements, or changes to its contract model.
Bonmoniq informs the Customer of material changes with 30 days' notice by email or in-Service notification.
Assignment
Bonmoniq may assign the contract as part of a restructuring, merger, acquisition, asset sale, business transfer, or equivalent transaction.
Related documents:
Governing law and disputes
These Terms are governed by French law. In case of dispute, the parties must first attempt amicable resolution for 60 days. Failing agreement, the Paris Commercial Court has exclusive jurisdiction, subject to mandatory applicable rules.
Last updated: 6 May 2026 For any question regarding this document, contact us at legal@bonmoniq.com.