Professional Terms of Service

This English version is provided for information as a free translation. The French version is the official legal version. If there is any conflict, the French version prevails.

These Professional Terms of Service (the "Terms") apply exclusively to relationships between Bonmoniq SASU and its professional customers, established in France or abroad. Bonmoniq SASU, a company governed by French law, is the Customer's only contracting party. Bonmoniq does not contract with consumers.

Definitions

Purpose

These Terms set out the conditions for accessing and using the Service and the rights and obligations of Bonmoniq and the Customer.

Acceptance of the Terms

The Customer accepts these Terms by ticking the acceptance box at sign-up, when creating a Workspace or at a paid step, and then confirming that step. For each acceptance, Bonmoniq keeps the identifier of the accepted version, the language, the date and time, and the IP address and browser used (Article 1119 of the French Civil Code).

The Data Processing Agreement forms an integral part of these Terms and applies from their acceptance.

Eligible customers

The Service is reserved for professionals, both companies and sole traders (entrepreneurs individuels and micro-entrepreneurs), identified by their SIREN or SIRET number or by an equivalent foreign registration number. An EU VAT number is not required to subscribe.

Bonmoniq verifies the business against the available official registry (the French business registry, or Companies House for a United Kingdom company where that registry is available) and may request additional evidence. Bonmoniq may refuse, suspend or close an account whose information is false, incomplete or fraudulent.

Plans and options

Company Bundles

The Company Bundles are Starter, Team and Business, with 3, 15 and 30 included seats respectively. Each subscription is charged for the Workspace, not once per included User.

A Company Bundle is a subscription for one Workspace, billed monthly or, where the annual option is offered, annually. Bonmoniq offers three Company Bundles, which differ in their number of Users and included quantities. Every Company Bundle includes: Users, the owner counting as a User; one eligible ordinary telephone number; one WhatsApp connection; included telephone minutes or, for a line in the United States or Canada, unlimited eligible calls within the United States and Canada zone; WhatsApp message units; finite Standard voice AI minutes; a storage quota; and email support and an AI support chat. The order states, for the country or market concerned, the Company Bundle chosen with its quantities, the price excluding taxes, the currency, the applicable taxes and the total payable. These Terms do not set tariff amounts; the order records the selected allowances. The price accepted in the order governs that order and its period, and "Price changes" applies to any change of a recurring price. The order identifies the telephone number and the WhatsApp connection separately; including both does not mean that they use the same number or that a provider has approved them. Finite voice AI minutes do not grant unlimited use of other AI features.

Bonmoniq does not sell a Company Bundle while one of its included elements, including the WhatsApp connection, cannot be activated for the Customer, and does not sell it with that element silently removed. When the storage quota is reached, new uploads are refused until space is freed or additional storage is purchased; existing content is neither deleted nor made inaccessible because of the quota. This quota rule is distinct from the end of access after a Company Bundle ends. Every Company Bundle includes the public API, the MCP server, outbound webhooks, the supported integrations and full product analytics, without a separate licence, connection fee or higher Company Bundle. Their use is subject to the same workspace authorizations, included allowances, rate and capacity controls and audit as use of the application; inclusion does not make usage, quotas or retention unlimited and does not activate an integration that the Service does not offer. Any structural maximum of configured agents or numbers is disclosed in the order; it is not a separate inclusion of usage or simultaneous calls. A right the Customer accepted earlier is not removed by the offer of Company Bundles; it changes only under an order that the Customer accepts and that states the change.

Included allowances belong to the Workspace as a whole. They are not multiplied by the number of Users, numbers or additional Users, and unused quantities do not roll over to the next monthly period. Incoming and outgoing calls to and from eligible destinations draw from the same telephone allowance where the order states one. Calls between Users of the same Workspace that stay within the Service, without a carrier leg to a public telephone network, do not consume telephone minutes. A call that leaves the Service, including a transfer or a conference to an external number, even where the person reached belongs to the same Workspace, creates external legs counted as stated in the order. A call handled by the AI voice agent consumes telephone minutes and voice AI minutes at the same time; carrier legs and voice AI time are counted separately. Voice AI time, whether included, from an extension or from a funded continuation, is counted per started minute: no minute is counted if the AI voice agent leaves the call, or the call ends, within 10 seconds of the agent joining; otherwise every started minute is counted from the moment the agent joined, including the first 10 seconds. For example, 10 seconds count as 0 minutes, 11 to 60 seconds as 1 minute and 61 to 120 seconds as 2 minutes. The initial 10-second exemption applies only when the AI participation ends within those 10 seconds; it is not a deduction from a longer participation. Answered Telnyx carrier legs follow Telnyx billing increments: normally 60/60, with a minimum of one minute and each further started minute rounded up (11 seconds count as 1 minute; 96 seconds as 2). Any different destination-specific increment must be stated in the accepted order before use. Each separately billable external leg is counted separately; ringing and unanswered attempts do not consume the customer minute allowance. This does not change the separate Voice AI counting rule, impose a minute cap on eligible unlimited calls or establish a WhatsApp Calling increment. For a line in France or the United Kingdom, included and additional telephone minutes cover only ordinary calls within the country of the line, from France to France or from the United Kingdom to the United Kingdom; calls between France and the United Kingdom, or to any other country, are not covered by them, and no calling zone across the European Union is created. A line in another European Union country covers only the domestic scope expressly enabled for that country. An incoming call to a domestic line is not treated as an outgoing international call because the caller uses a foreign number. Only the destinations listed as eligible in the order are included; destinations outside the scope of the purchased service and premium-rate, special and high-cost destinations are not included.

Bonmoniq notifies administrators before and when an allowance is exhausted. Included and separately purchased package capacity is used first for the usage it covers. Once that eligible capacity is exhausted, supported usage continues on a pay-as-you-go basis from the Workspace's available prepaid balance, at the separate PAYG Rate card applicable to the number, destination, channel and billing unit, disclosed before use. The package's implied unit price is not the PAYG price. Holding a balance does not buy another package or authorize an additional card charge, a negative balance or an automatic top-up; top-ups follow the Customer's separately accepted settings. The same usage is never both deducted from a package and charged to the balance. If neither package capacity nor sufficient balance is available, the chargeable operation may be refused or interrupted before unfunded usage arises; Standard voice AI pauses instead of moving content to an external provider. This rule does not activate an unsupported country, route or channel, and preserves emergency access required by law.

Only the highest Company Bundle offers additional Users, above its included Users. Each additional User gives one person access to the Workspace and to customer handling within the conditions of the Company Bundle. An additional User adds no number, telephone minutes, voice AI or other AI capacity, WhatsApp, SMS or MMS, storage or simultaneous calling capacity.

Standard plugins offered with a Company Bundle, such as appointments, bookings, calendars, tasks, boards and callbacks, are included in its price. They do not add carrier, message, AI or storage capacity. A human support service is included only in the highest Company Bundle, from Monday to Friday, 09:00 to 17:00. Requests can be sent by email or through the AI support chat at any time; this does not mean that a person handles them outside those hours, and no fixed response time is promised. Whatever its Company Bundle, including while a payment is unpaid, once an allowance is used up and after the Company Bundle has ended, every Customer can reach Bonmoniq by email for complaints, billing and reactivation, porting and number continuity, security matters, emergency-calling information, data protection requests and processor assistance under the Data Processing Agreement; those channels are not limited by the Company Bundle.

A Company Bundle is offered only for the countries, numbers and destinations shown in the order flow and only once the conditions of the Telephony module are met. A price published for a country does not mean that the Company Bundle is offered there.

Where mandatory law grants a Customer that is a micro or small enterprise or a non-profit organisation specific protections for electronic communications contracts, such as, in France, Articles L224-26-1 and L224-26-2 of the Consumer Code, those protections apply, including to contract information, changes, termination and number portability, and these Terms do not exclude them. The number of Users included in a Company Bundle does not determine the Customer's legal size.

The owner and active employees occupy seats. A pending invitation reserves one seat within purchased capacity without creating a separate charge; acceptance converts that reservation into an active seat and never counts twice. Cancelling an invitation releases the reservation. Disabling an employee releases the occupied seat without deleting the person, their history or customer evidence. The purchased seat becomes reusable; disabling an employee does not cancel a purchased additional seat or create a refund. Invitations cannot exceed purchased capacity. Only Business offers additional paid seats above its thirty included seats, and an administrator must explicitly accept the quantity and the displayed charge before capacity increases. Starter and Team require a higher Company Bundle for more seats. No invitation silently purchases a seat.

No artificial incoming-call concurrency limit applies per Workspace, number, User or Company Bundle, and no additional incoming licence is required. The three-call limit concerns external outgoing calls only. Incoming minute consumption starts when the call is answered by a person, the AI voice agent or an answered queue or hold flow. Ringing before answer and unanswered attempts do not consume the customer minute allowance. This does not remove finite minute banks, AI limits, WhatsApp calling conditions or Fair Use. Carrier and Service infrastructure remain shared finite resources; this creates no dedicated capacity, numerical availability commitment or guarantee that no call will be blocked.

The accepted order includes or attaches a durable destination schedule identifying the included ordinary geographic, non-geographic and mobile ranges or named route groups and all exclusions. A country code alone does not establish inclusion. Premium, shared-cost, personal-number, satellite, machine-to-machine, overseas/dependency and exceptional high-cost routes are included only if the schedule expressly says so. No undisclosed high-cost exclusion is introduced after acceptance, and an excluded destination is not silently charged as an overage. The schedule distinguishes destinations covered by a package, separately enabled PAYG-only destinations and unavailable destinations. An exclusion from a package does not by itself prohibit a separately enabled funded PAYG call; the separate rate is disclosed before use. A balance alone never enables an unavailable destination. Mandatory emergency access is governed separately. The schedule for each enabled line country forms part of the order; an unfilled template is not an offer.

Company Bundle extensions

Bonmoniq offers the following extensions to a Company Bundle. Their prices are not set by these Terms; each price, its currency, the applicable taxes and the period it covers are shown in the order flow and accepted in the order. An extension adds only the capacity it states.

• Numbers: the first eligible ordinary Local or National number is included in every Company Bundle. Each additional number has its own recurring price and adds no minutes, allowance or simultaneous calling capacity. The business verification or setup required for a number, including the included number, is a one-time charge, charged once per country and number type and is not charged again while a valid approval for that country and type can be reused; the first payment preview shows the setup, the recurring amounts and the taxes separately. A recurring number charge applies only once the number is usable. A setup refund follows "Business verification fees".
• Emergency calling in the United States and Canada: for a line in those countries, emergency calling for the first included number is included in the Company Bundle; each additional number in those countries carries a recurring emergency calling charge stated in the order. This charge does not apply to other countries or to Users and does not mean that service in those countries is available.
• Additional telephone minutes: for a Company Bundle with a finite telephone allowance, monthly banks of additional minutes, shared by incoming and outgoing calls and valid only for the same eligible destinations; in France and the United Kingdom they also cover eligible WhatsApp calls. They do not replace or create unlimited calls in the United States and Canada zone.
• Additional Standard voice AI: monthly banks of additional voice AI minutes or, where the Customer chooses it, an explicitly funded continuation charged per started minute under the counting rule above, never both for the same minute. They add no carrier minutes, Users, numbers or simultaneous calling capacity.
• Incoming WhatsApp call minutes in the United States and Canada: for a line in those countries, monthly banks of incoming WhatsApp call minutes shared by the Workspace, separate from the unlimited calling zone and from WhatsApp message units and not dependent on the SMS and MMS service. Incoming calls handled by the AI voice agent also consume Standard voice AI minutes. They add no Users, numbers, messages, AI capacity or simultaneous calling capacity, and they do not allow WhatsApp calls initiated from those numbers.
• Additional WhatsApp message units: monthly banks of units for the message categories and recipient markets selected in the order (see "WhatsApp").
• Additional storage: storage supplements, which can be combined.

Recurring extensions renew monthly, and their capacity refreshes each month without rolling over. Annual billing of the main Company Bundle does not prepay extensions or reduce their price; where a recurring extension is collected annually, its price is twelve monthly prices without reduction and its capacity still refreshes monthly. One-time fees are charged once for their stated scope. A top-up is an explicit purchase, not a subscription. Before confirmation, the order preview shows the effective period, the amount charged at once, the next renewal and the remaining capacity; any proration follows the accepted order. Repeated purchases or changes of Company Bundle do not create repeated free allowances.

Telephony module, options and usage

The included number and allowances are not charged a second time. Additional numbers, approved prepaid capacity, funded PAYG usage and separately ordered messaging are charged only under the accepted order and applicable Rate card. A displayed tariff does not activate a new unsupported service or authorize an unfunded debit; supported funded PAYG follows the rule above. The counting rules above apply to both included and purchased capacity. Other channels or features are included only where the accepted order expressly offers them; a processing disclosure does not itself make a channel commercially available.

Service description and changes

Bonmoniq may change non-essential aspects of the Service to correct errors, improve security, address technical constraints or comply with legal or operator requirements. A feature present in the Service is commercially available only when it is offered in the order flow or described as available.

Telephony module

The Telephony module is included in the company subscription within the scope stated in the order. Number activation and the use of calls, messaging, call recording and transcription, live call captions, voice AI and emergency calling remain subject to the applicable country requirements, business verification and configuration described in these Terms and the accepted order.

The module is offered only for the countries, number types and destinations shown in the order flow, or provided by Bonmoniq on request, once the required business verification is approved, and its activation depends on the availability of partner carriers in the country concerned. Bonmoniq does not guarantee that a given number, number type, destination or route is always available. Toll-free numbers are not offered in the order flow; Bonmoniq provides them only on request.

Partner carriers (Twilio, Telnyx and Sinch) are selected according to the country, the number, the destination and the service. Their role is described in the Privacy Policy and the Data Processing Agreement.

Unlimited calls in the United States and Canada

For a line in the United States or Canada, the Company Bundle includes unlimited ordinary business calls, incoming to the line and outgoing to the eligible destinations of one zone covering the United States and Canada, including calls from the United States to Canada and from Canada to the United States, without a monthly minute allowance for those calls. The detailed list of eligible destinations is stated in the order. Territories, remote or high-cost destinations, premium-rate or service numbers, destinations outside the United States and Canada and WhatsApp calls (see "WhatsApp") are not included. This zone does not mean that Company Bundles are offered in the United States or Canada. It does not mean unlimited voice AI, messages or simultaneous calls. Simultaneous outgoing calls remain subject to the limits in section 5 of the Fair Use Policy, and use remains subject to its review and intensive service rules, which never create an automatic charge.

Emergency calls

Where applicable law requires a service that can call public numbers to give access to emergency services, Bonmoniq complies with that obligation for the country concerned, and outbound calling to public numbers is activated in a country only where the access required there can be provided with the carrier concerned. The location transmitted depends on the address declared by the Customer, which the Customer keeps up to date. A network, power or Internet outage may prevent a call, including to emergency services. The Customer informs its Users of these limits.

Emergency location and Customer responsibilities

Before activating a line for outbound calls to public numbers, the Customer provides the physical emergency address required for that line's country and ensures that its registration with the carrier is completed. The Customer and its Users must provide accurate, complete information and promptly update it when the place of use changes. An office address must not be represented as a User's current location when it is not. The Customer ensures that its Users understand these obligations and the emergency-calling limitations.

Emergency access is provided only within the supported territory and under the conditions stated for the line. A number from one country does not provide emergency roaming in another country. Users travelling abroad must not rely on that line to reach the emergency services of the country they are visiting and must have another means of contacting them. IP-based location, including when a VPN is used, does not establish a User's physical location. Bonmoniq does not promise to detect every change of location.

To the extent permitted by applicable law, the Customer is responsible for direct loss and third-party claims caused by its or its Users' knowingly false emergency-location information, failure to update required information, or failure to communicate the stated limitations. Any reimbursement is limited to the consequences attributable to that breach and does not cover Bonmoniq's own breach or exclude liability that cannot lawfully be excluded. These provisions do not waive mandatory emergency-access obligations or authorize blocking an emergency call where access must be maintained by law.

WhatsApp

One WhatsApp message unit is one distinct delivered ordinary service or utility message for which Telnyx applies a message charge, whether its charge consists of a platform fee, a Meta fee or both. It is a message, not a conversation, recipient, contact, character count or delivery-status update. A message is counted only once; a retry or repeated status event does not duplicate it. Messages for which the provider applies no charge are not deducted; a Meta fee exemption alone does not establish that the Telnyx platform fee is zero. The order identifies the enabled directions and recipient markets, and only those ordinary service/utility messages are covered. Marketing, authentication/OTP and excluded destinations require a separate accepted scope. Provider recategorisation does not authorize an automatic extra charge outside that scope. Calls remain outside message units.

Every Company Bundle includes one WhatsApp connection, subject to "Company Bundles" above. The Customer connects a WhatsApp Business account that it is entitled to use, and also complies with the terms and policies of the provider of that messaging service. Included WhatsApp allowances are counted in message units as defined in the order, not in contacts or conversations; the order states which directions, message categories, including template messages, and recipient countries count against the allowance. Marketing messages, authentication or one-time-password campaigns and special or high-cost destinations are not included unless separately ordered. Events that the provider does not charge are not deducted as paid units. A chargeable unit includes the applicable provider and carrier fees, which are not added on top of its price. Bonmoniq does not guarantee the approval of a WhatsApp account, sender or template by the messaging provider. WhatsApp calls never consume WhatsApp message units. For a line in France or the United Kingdom, eligible incoming and outgoing WhatsApp calls draw from the same telephone minute allowance as ordinary calls, including additional telephone minutes; there is no separate WhatsApp call allowance, and outgoing WhatsApp calls are limited to the same domestic scope. A WhatsApp call initiated by the business requires the recipient's permission to be called and the activation of WhatsApp calling for the WhatsApp Business account by the provider. For a line in the United States or Canada, WhatsApp calls are not part of the unlimited calling zone: WhatsApp calling covers only incoming WhatsApp calls, drawn from the incoming WhatsApp call minutes purchased as an extension (see "Company Bundle extensions"), and WhatsApp calls initiated from United States or Canadian business numbers are not available, including through a purchase. A WhatsApp call handled by the AI voice agent consumes the applicable call minutes and Standard voice AI minutes. A WhatsApp call is not counted as an additional carrier leg and does not connect to the public telephone network; it adds no simultaneous calling capacity. Emergency calls must be made through the telephone line or another means, not through WhatsApp calling.

SMS and MMS service

SMS/MMS is supplied only through the messaging-enabled sender number, registered business/use case and provider-approved route identified in the accepted order. Current recipient scope is the United States; Canadian-recipient messaging is not included. An eligible Canadian business may use the national business identifier accepted by the registration provider, but brand verification alone does not approve a Canadian sender number or every route. No service charge starts before messaging activation. A paid repeat check caused by customer error requires a separately displayed amount and acceptance; no undisclosed fee is inferred from a failed registration.

Before SMS/MMS sending, the Customer obtains and retains explicit permission for the identified sender and messaging program. Consent to another channel or purpose, a purchased list or possession of a number is insufficient. The program identifies the sender, purpose and expected frequency, provides required carrier-cost information and Terms/Privacy links, and offers STOP/HELP and any other required unsubscribe method. Consent is not required as a condition of an unrelated purchase. Withdrawal is honoured promptly and in any event within 24 hours or a shorter applicable legal/provider deadline; no further promotional message is sent after withdrawal. Registration is not recipient consent. Applicable Canadian-system and US-recipient rules remain relevant where their conditions are met.

Where offered for the country concerned, the SMS and MMS service is an optional service ordered separately from the Company Bundle and from WhatsApp. It requires a registration of the Customer's business and use case with the carriers or registries concerned, which the Customer completes either itself (self-service registration) or through Bonmoniq (managed registration). These are alternatives; the Customer does not have to buy both. This registration is distinct from the business verification required to obtain a number and from any WhatsApp approval, and does not replace either of them. It does not establish the recipients' consent. The one-time registration fee for the option chosen, the monthly SMS and MMS service price and a monthly maintenance price for each registered campaign are distinct charges; campaign maintenance is not included in the service price. Either registration option includes the first month of maintenance of the campaign covered by that registration, once successfully activated, and no separate maintenance fee is charged for that month; separate maintenance of that campaign starts from the second month. The registration fee does not include the SMS and MMS service, which is charged from its first activated month. Before confirmation, the order states, in the order currency, the registration fee, the monthly service price, the included first campaign month with its start and end dates and the first paid renewal date, the number of campaigns, the maintenance price per campaign and its subtotal, the total of the first month (registration, service and taxes) and the recurring total from the second month (service, campaigns and taxes). These amounts are in addition to the Company Bundle subscription, which the checkout total also shows. The monthly service price covers ordinary message traffic and the activation of the messaging-enabled number within the agreed scope, which is one company and one messaging-enabled number; number rental is covered by the Company Bundle or by an additional number. The provider's own campaign fee is not charged on top of the campaign maintenance price shown in the order. A campaign with non-standard requirements may carry a higher maintenance price only if that price is quoted and accepted before the campaign is activated. Additional campaigns increase only the campaign maintenance line, unless a larger scope is separately accepted. The currency of the order does not change which sender numbers or recipient countries are eligible.

• Self-service registration: the Customer is responsible for the accuracy of the information it submits. Any cost of a repeated paid check caused by the Customer's own registration errors is charged only if its amount was disclosed to the Customer before it agreed to the repeated check.
• Managed registration: Bonmoniq bears the cost of its own registration errors and of the repeated submissions required within the managed scope. If Bonmoniq cannot complete the registration under the managed offer, Bonmoniq refunds the managed registration fee in full, in the currency in which it was paid. This refund applies notwithstanding "Business verification fees" below; it concerns the registration fee, not services already delivered under another order.

The monthly SMS and MMS service charge starts only once messaging is activated. The included first month and the separate maintenance that follows apply only to a campaign that has been successfully registered and activated, with their dates shown in the order; a managed registration that cannot be completed starts neither. Additional numbers or exceptional third-party charges require a separate order stating their price before they are charged. Ordinary SMS and MMS use is subject to the Fair Use Policy. Registration, the monthly service and campaign maintenance are separate charges; no new registration fee is charged solely because the Customer agrees to an intensive service, and campaign maintenance remains payable for each active campaign after its included first month under an intensive service.

Artificial intelligence

The AI reasoning and assistance features of the Service run on models operated by Bonmoniq. The AI voice agent is part of the Telephony module; its voice is by default a Standard voice, synthesized by Bonmoniq. Premium voices are reserved for Workspaces with a paid company subscription, within the voice features stated in the order. Where such a Customer explicitly selects a Premium voice, the text to be spoken is synthesized by an external provider, as described in the AI transparency notice. An AI voice agent announces itself as an artificial intelligence at the start of every call it handles; the Customer must not configure it to deny this.

By default, an AI agent works in Suggest mode: it proposes actions, and a person approves each one. Where the Customer chooses Automatic mode, the agent performs, without prior human approval, the actions the Customer has authorized; each action is recorded and attributed to the agent, and the Customer remains responsible for that configuration. Bonmoniq does not guarantee that every AI action is approved by a person.

Customer obligations

The Customer uses the Service for lawful purposes and in accordance with applicable law, including telecommunications, marketing, data-protection and employment rules. The Customer is responsible for the use made by its Users.

Call recording and transcription

Call recording is available only with the Telephony module and is off by default. When the Customer turns it on, the Service plays the notices provided for the country of the line (a notice at the start of the call, and a notice when a recording starts during a call) and, where this option is offered, lets the caller press 9 to stop the recording in progress, which is then deleted. Depending on the country of the line, some notices cannot be turned off.

The Customer remains responsible for the lawfulness of recording and transcription: purpose and proportionality, informing its staff and, where applicable, consulting their representatives, informing the other parties, and complying with the consent rules applicable in the countries concerned. These Customer responsibilities do not release Bonmoniq from its own obligations, including as an operator and as a processor.

Live call captions

Live call captions start automatically with the call in the Telephony module. Neither the Customer nor an employee can turn them off; there is no separate manual start or captions toggle. Speech recognition operated by Bonmoniq turns both parties' speech into text for live display and uses no external speech-recognition or AI provider. Captioning does not itself record the call or create a saved caption transcript. The initial call announcement informs participants about captions together with the recording announcement; there is no separate mid-call captions announcement. Recording controls remain separate: stopping a recording, including by pressing 9 where offered, does not stop captions. The caption text is displayed to the authorized User handling the call. Supervisor access remains off unless the Customer separately enables it and informs its staff and, where required, consults their representatives. An authorized owner or administrator may then read captions only for a line they may access in the same Workspace. Each read is logged without the caption words; if the log cannot be written, the text is not shown. The Customer remains responsible for a lawful purpose, proportionality, participant and staff information, any required consent and the handling of objections and other data protection requests. Automatic captioning and the absence of an off switch do not waive these duties or Bonmoniq's duties as processor. Participants may contact the Customer about the processing, or Bonmoniq using the contacts in the Privacy Policy; no user-controlled captions stop is promised.

If a participant objects to captions, or required consent is absent or withdrawn, the Customer must end the call rather than continue that processing. Captions cannot be disabled while continuing the call. Ending the call does not itself delete any separate recording or other retained content; applicable requests follow the Privacy Policy and DPA. This policy does not assert that the Service automatically detects an objection or consent status.

Captions are an automatic aid that may contain errors or omissions; they are not a complete or certified record. The Customer remains responsible for their lawful use: purpose and proportionality, informing its staff and the other parties, consulting staff representatives where applicable, obtaining consent where the law requires it and acting on objections. Turning off the standard notice does not release the Customer from these duties, and these Customer responsibilities do not release Bonmoniq from its own obligations. Processing of personal data is described in the Privacy Policy and the Data Processing Agreement.

Financial terms

Prices and taxes

These Terms do not set the amount of any price, and prices may differ by country or market. The prices of the Plans, options, the Telephony module and usage are published on the Pricing page and in the Rate card. Before an order is confirmed, the order preview or checkout shows the price applicable to the Customer's country or market and to the offer chosen, with its currency and the applicable taxes; for numbers and usage of the Telephony module, the Rate card also shows the price according to the number and, for calls and messages, the destination. The price shown and accepted when an order is confirmed is the agreed price for that order and for the period it covers. The applicable PAYG Rate card is disclosed before funded usage. Package exhaustion authorizes continuation only under the funded-PAYG rule above, never an unfunded debt or a new package/card purchase.

Prices are stated excluding taxes, in the currency shown at the time of order. VAT, where it applies, is always added on top of these prices. Tax treatment depends on the Customer's situation under applicable tax rules, not on the commercial price of its country or market:

The Customer is responsible for accurate tax and billing information.

Before confirmation, the order identifies applicable taxes, their jurisdiction, any reverse-charge treatment and the total payable in its currency. Treatment depends on the nature and place of supply, the relevant business establishment and tax status and applicable law, including any telecommunications use-and-enjoyment rule. Absence of French VAT does not establish exemption from another jurisdiction's tax. The Customer provides accurate business, billing, relevant service-location and tax-registration information. A Bonmoniq emergency-service supplement is a commercial service charge, separately identified; it is not described as a government tax merely because it covers a provider cost. A statutory communications or emergency levy is separately identified only where legally applicable. No blanket UK, US or Canadian tax percentage is created by these Terms.

Price changes

Bonmoniq may change its public prices for future orders. Such a change applies to orders confirmed after it is published. It does not require an amendment of these Terms, and it does not require notice to Customers whose existing subscriptions, orders or purchases it does not affect. Publishing a new price on the Pricing page or in the Rate card does not by itself change an existing subscription, order or purchase.

No price change is retroactive. It does not change the price of usage that has already occurred, of a period already paid or of an order already confirmed, and it does not reduce the allowances, validity or conditions of a package or option already purchased for its current period. The amount of the prepaid balance is unchanged.

A change to a usage price applies only to future usage after the new price is shown in the in-app Rate card, subject to any notice and exit rights required for the existing contract, including Mandatory country protections below.

For an existing subscription or other recurring item, such as a Plan subscription, a number rental, or a recurring package or option, Bonmoniq informs the Customer of a change to its recurring price at least one calendar month before the change takes effect, by email or a durable in-Service notice that the Customer can retain, stating the new price and its effective date. The new price applies at the earliest from the first renewal after that date and never to a period already paid. Before the new price applies, the Customer may cancel the subscription or end the recurring item concerned; the ending takes effect at the end of the period already paid, so the new price is not charged. Where a price has been agreed as fixed for a given term, in the order or in a separate written agreement, it is not changed before the end of that term. Bonmoniq does not otherwise unilaterally change the price of an existing subscription or recurring item.

Subscription

A Company Bundle is payable in advance, monthly or, where the annual option is offered, annually, at the price stated in its order. With annual billing, the Customer pays the full annual amount in advance at a reduced price; the order shows the full annual amount and its monthly equivalent together, under an annual billing label. Annual billing does not change the Users, support, simultaneous calling limits, Fair Use rules or eligibility of the Company Bundle; included allowances still renew each month, do not roll over and are never made available for the whole year at once. The annual reduction applies only to the main Company Bundle subscription, not to additional Users, numbers, registrations, the SMS and MMS service, intensive supplements or other items. Cancellation of an annual Company Bundle follows "Cancellation and support-handled refunds". Annual payment changes the paid period, not the refund or renewal rules set out below; any separately offered billing-frequency change is shown before acceptance. Apart from the number verification or setup described under "Company Bundle extensions", no setup fee, trial or other discount applies to a Company Bundle unless Bonmoniq has approved it as a commercial offer and it is stated in an order accepted by the Customer. Additional Users ordered on a Company Bundle are billed in the currency of that Company Bundle. Where an order combines items in different currencies, it states each currency and the total payable in each currency. Company Bundle changes follow "Company Bundle changes and scheduled reductions".

By subscribing, the Customer authorizes Bonmoniq, through its payment provider, to automatically charge the registered payment method at each due date until termination.

Company Bundle changes and scheduled reductions

An upgrade takes effect only after an administrator accepts the order and the required payment succeeds. The unused time value of the current paid subscription is applied as a discount against the new Company Bundle. The order preview separately shows the new subscription amount, the eligible unused-paid-period credit, tax and the resulting amount due. The credit uses the amount actually paid, including any annual reduction, and is never applied twice. It is not a cash refund or compensation for unused minutes, messages or AI allowances. The upgrade starts a new monthly or annual billing period on its effective paid date, rather than retaining the old renewal date. The amount due is the full new subscription period less the eligible unused-paid-time credit, with tax and the new renewal date shown before confirmation. Included voice, message and AI allowances start at the new cycle boundary; annual usage is still granted month by month. Old included remainders do not stack with the new allowances, and switching cannot grant the same credit or allowance twice. Separately paid add-on balances, quantities and validity are reconciled explicitly without erasing paid capacity, duplicating a grant or restarting its paid period for free. An ordinary invitation does not start a new billing cycle.

A downgrade or decrease in purchased additional seats takes effect at the end of the current paid subscription period. Until then, the current paid Company Bundle remains active. Before the change is scheduled, the owner, active employees and pending invitation reservations must fit the target purchased capacity. Bonmoniq refuses to schedule a change that does not fit; it does not silently disable people. The administrator can first disable employees or cancel invitations to fit the target.

While a reduction is scheduled, its future capacity is also the admission limit for any action that occupies or reserves a seat. For a scheduled move to Team, 31 occupied or reserved seats prevent scheduling; with at most 15 it can be scheduled. An invitation or other action that would then occupy or reserve the sixteenth seat is refused. The administrator may cancel the scheduled downgrade to admit that participant, after which the current purchased capacity is checked again. Cancelling the scheduled reduction does not purchase an upgrade, charge again or create seats automatically. The same rules apply to a scheduled reduction of Business additional seats.

Cancelling a scheduled downgrade or seat reduction is distinct from cancelling the subscription or restoring renewal after a separate subscription cancellation. The Service identifies the pending action and its effective date. An additional paid seat is charged only for the remaining time to the existing seat billing boundary: the seat price for the actual billing interval is multiplied by the remaining duration divided by the full interval duration and by the number of seats added. An annual seat interval uses twelve monthly seat prices without the main-plan reduction. The administrator sees and accepts the prorated amount before purchase. The existing seat renewal date is preserved; this does not restart the company subscription cycle.

Prepaid balance

Usage of the Telephony module (calls, messages, AI voice agent minutes) and business verification fees are drawn from the Workspace's prepaid balance. Usage covered by an included or purchased package is not charged again to the prepaid balance. Once applicable package capacity is exhausted, supported usage is charged to that balance at the separate applicable PAYG Rate card while sufficient funds are available. The balance does not authorize unsupported services or change any purchased recurring entitlement. A balance held when a Company Bundle is ordered is kept. When the Customer tops up the balance, the Customer pays the top-up amount plus VAT where it applies under "Prices and taxes", and the balance is credited with the top-up amount excluding VAT. The balance is held and shown excluding VAT, and usage and fees are drawn from it at their prices excluding VAT. The Customer may top up this balance and turn on automatic top-up. Where the balance is insufficient, the paid usage concerned may be refused or suspended until it is topped up. This restriction does not authorize blocking an emergency call where applicable law requires emergency access to be maintained; the territorial and technical limitations stated in the Terms remain applicable.

Business verification fees

Obtaining a number may require a business verification specific to the country and number type. The amount of the corresponding fee is shown before the request is opened. It is drawn from the prepaid balance when the request is opened and is never refunded automatically, including where the request is cancelled, the verification is refused or no number is ordered. Any refund is made only through Bonmoniq support. This fee pays for the verification work. This paragraph does not apply to the managed SMS and MMS registration fee, which is refunded in full under "SMS and MMS service" where Bonmoniq cannot complete the registration.

The Customer provides the requested information and documents within the period set by the carrier for the country concerned. Otherwise, the request may be closed.

Numbers

The first rental period of an additional number starts and is charged only once the number is usable. The first eligible ordinary number is included in the Company Bundle and is not charged a second rental fee. Rental then renews for the chosen period (monthly or annual) until the number is released. Releasing a number stops its renewal at the end of the paid period and does not itself trigger a refund. An agreed support-handled early end and refund follow "Cancellation and support-handled refunds". If a paid number ultimately cannot be assigned to the Customer, the amount paid for that number is refunded.

Non-payment

Company Bundle: the first failed collection of a main-subscription renewal is T0. Bonmoniq informs the administrator and allows a recovery window of 24 hours. If payment is still unsuccessful at T0 plus 24 hours, ordinary Workspace access, automations, calls, messaging and AI are blocked, without a Free or read-only fallback or deletion of content. Authorized automatic retries continue only through the first 72 hours from T0. At that point, if still unpaid, automatic collection attempts for that renewal stop and the account is marked abandoned. Retries and reminders never reset T0. The telephone number remains assigned during the full 30 days from T0 despite the access block. Immediately after those 30 days expire, the number is released if the renewal remains unpaid and no independently valid paid entitlement preserves it. A recovered payment prevents that unpaid release; recovery of the same number after release is not promised. Billing correction, reactivation and required rights, security, complaint and porting contacts remain accessible; applicable emergency-access duties are preserved. Failed payment of an optional add-on or an upgrade does not revoke an independently still-paid company subscription. This is distinct from voluntary end-of-period cancellation. Successful payment for reactivation ends the unpaid or abandoned state, restores the purchased service and starts a new monthly or annual billing period on the actual successful-payment date. The next renewal follows that date, not the failed renewal date or T0. Included allowances start with the new cycle, without stacking previous included remainders; annual usage is still granted month by month. The payment preview identifies the new period and any settlement of an existing invoice so the same service is not collected twice. A retained number may be restored while still available; payment after release does not guarantee that the same number can be recovered.

Other amounts: Bonmoniq may suspend access to the paid features concerned where another amount due under an issued invoice or a confirmed order remains unpaid 7 calendar days after Bonmoniq has notified the Customer that it is due. A top-up of the prepaid balance that fails or is not completed is not an amount due; it leaves the balance unchanged and "Prepaid balance" applies. Such measures preserve emergency access where required by applicable law, subject to the territorial and technical limitations stated above.

Fair Use Policy

Use of the Service is subject to the Fair Use Policy. Its review thresholds are not allowances, caps or automatic charges. An intensive service applies only from the date the Customer explicitly agrees to it, never retroactively, and it does not authorize any use the Policy prohibits.

Term, termination and deletion

Cancellation and support-handled refunds

Self-service cancellation turns off automatic renewal. The service remains available until the end of the already paid monthly or annual period, and no renewal payment or automatic refund is triggered. Cancellation is not unpaid debt.

A Customer requesting an earlier end and a monetary refund contacts support. Support refunds only unused future time of the paid service period, measured from the agreed effective early-termination date. Used time is not refunded under this commercial rule. The calculation uses the recurring amount actually paid, including an annual reduction or an applied credit, without refunding or crediting the same value twice. Before confirmation, support states the affected service, effective end date and refund amount. Refunded future time does not remain available as simultaneously paid access.

The same unused-time rule applies to a support-handled early end of a time-based recurring add-on, using that add-on's own paid interval. It is not an automatic cash refund of remaining minutes or message units and does not reverse consumed service. Separate one-time setup and registration terms remain applicable, including the full managed SMS registration refund where registration cannot be completed. Mandatory statutory rights and remedies are preserved.

At the end of paid access, all ordinary Workspace use stops, including viewing stored content in the product, automations, calls, messaging and AI. There is no free or read-only fallback. Ending paid access does not itself delete the Workspace or Customer Content or constitute a request to terminate the processing of retained content. Formal deletion, return and termination of processing follow the Privacy Policy and DPA. Billing, reactivation, data-rights, security, complaint and porting contacts remain available outside ordinary product use; applicable emergency-access duties remain preserved.

When the paid subscription ends following voluntary cancellation, ordinary service stops and the associated number is released, except where an independently valid paid entitlement or a mandatory number-portability or number-retention requirement preserves it. For a French number, Bonmoniq preserves the ability to port the number for 40 calendar days after termination. Ordinary paid calling does not continue merely because of that porting period. The number is not released in a way that defeats this right, and an ongoing port remains subject to applicable continuity obligations. For other countries, the applicable statutory porting rights remain preserved. Bonmoniq does not guarantee recovery of a number after lawful release. The Workspace's WhatsApp and SMS/MMS use also stops when its paid entitlement ends; this does not assert that the Customer's own provider account, registration or all copies of data are deleted. Deletion and return follow the Privacy Policy and DPA. The separate failed-renewal timeline remains under "Non-payment".

Mandatory country protections

Self-service cancellation at the end of a paid period is an option requested by the Customer; it does not replace an applicable statutory right to terminate earlier. A statutory termination or refund does not require Bonmoniq's discretionary approval under the commercial support-refund policy. The Customer can exercise that right through the cancellation channel provided for the service or by writing to support@bonmoniq.com; Bonmoniq confirms the effective date and any settlement without making an additional purchase a condition.

France. Where the French electronic-communications rules apply, a proposed contractual change requiring notice is communicated on a durable medium at least one calendar month before it takes effect. The notice states the change, effective date and right to terminate without termination fees or compensation within four months from notification. The statutory exceptions for changes that are entirely beneficial, purely administrative without negative effect or directly required by law remain applicable. Following automatic extension of a fixed-term contract, the Customer may terminate at any time with no more than ten days' notice and pays only for service received during that notice. For a protected micro/small-business or non-profit bundle, any applicable ten-day maximum termination notice is also preserved, unless the Customer requests a later date. Before an automatic extension, the required durable reminder is sent between three and one months before it, with termination information, and applicable annual best-tariff information is supplied. An automatically renewed annual payment does not remove these rights or entitle Bonmoniq to retain payment for service it may not lawfully charge.

United Kingdom. Where the Ofcom General Conditions apply, renewal does not impose a fresh commitment period without fresh express consent. Following automatic prolongation, the Customer may terminate on no more than one month's notice, paying only the lawful notice-period service charge. A contractual change carrying an exit right is notified on a durable medium at least one month beforehand; the notice explains the penalty-free exit, exercisable within one month from notification, and the termination takes effect before the change where required. Required end-of-contract and best-tariff notices are supplied. At least one month of post-termination number-porting rights and applicable continuity during porting are preserved, without a direct porting fee. Any legally required refund or return of prepaid credit remains available.

Before a protected French or UK Customer is bound, Bonmoniq supplies the required concise contract summary and full precontract information in the required durable/downloadable form. It identifies all bundle elements, the actual accepted amounts and taxes, term, limits and cancellation conditions. A changing price-page link is not a substitute. No waiver of small-business protection is inferred from selecting a plan or accepting these Terms. These statutory routes prevail over inconsistent end-of-paid-period, refund, change or number-release provisions elsewhere in the contract.

Deleting a Workspace or an account

The owner may request deletion of a Workspace, and a User deletion of their account, from the application. Deletion takes effect at the end of a period of at most 30 days, during which the deletion can be cancelled through support and Customer Content can be exported. At the end of that period, Customer Content is deleted from the Bonmoniq-operated Service, except for data that Bonmoniq must or may keep under the Privacy Policy. Copies already transmitted to Cartesia for optional Premium synthesis follow the specific retention and deletion conditions in the Privacy Policy and DPA; Bonmoniq forwards applicable deletion or return instructions without undue delay. This does not limit data-subject rights or Bonmoniq's responsibility for its sub-processors.

Suspension or termination by Bonmoniq

Bonmoniq may suspend or terminate all or part of the Service in case of material breach, security emergency, unlawful use, fraud or persistent non-payment.

Personal data

Processing for which Bonmoniq is controller is described in the Privacy Policy. Processing that Bonmoniq carries out on behalf of the Customer is governed by the Data Processing Agreement.

Security

Bonmoniq applies the security measures described in the Data Processing Agreement.

Limitation of liability

Between professionals, Bonmoniq's total liability under these Terms is capped:

• for a paid service, at the amounts excluding taxes paid or payable by the Customer for the affected service during the 12 months preceding the event giving rise to liability;
• for a separately provided service used free of charge, at EUR 500.

Bonmoniq is not liable for indirect losses, loss of revenue, margin or reputation, or damage resulting from third-party services.

These limitations and exclusions do not apply: to personal injury; to intentional misconduct or gross negligence; to fraud or fraudulently concealed defects; to liability that cannot be limited or excluded under a mandatory rule, including product-liability rules; to liability towards data subjects under Article 82 GDPR; and to breach of an essential obligation, in which case liability is limited to the loss that was foreseeable and typical for this type of contract.

Service availability

Bonmoniq provides the Service on a best-efforts basis and does not commit to any quantified availability level unless agreed separately in writing. Planned maintenance and limitations of third-party carriers or networks may affect availability.

Force majeure

Neither party is liable for a failure or delay caused by an event beyond its reasonable control within the meaning of Article 1218 of the French Civil Code, including a failure of a third-party carrier or network or a decision of a public authority.

Changes to the Terms

Bonmoniq may amend these Terms to reflect changes to the Service, technical constraints, legal developments or security requirements. Bonmoniq informs the Customer of any material change to these Terms at least one calendar month in advance by email or a durable in-Service notice that the Customer can retain. If the Customer rejects a material change, the Customer may cancel the affected subscription with effect from the date the change takes effect. Amendments do not apply retroactively. Where mandatory law requires a longer notice period or an additional right for a change, such as a right to end the contract without penalty, that requirement applies in place of or in addition to that notice period. Notice of an amendment does not by itself move a Customer to a Company Bundle or an intensive service and is not acceptance of either; that requires the Customer's acceptance of an order. Previously accepted versions remain identifiable in their immutable archive; a new order records the version accepted for that order.

Price changes follow "Price changes" under "Financial terms". Updating the Pricing page or the Rate card is not an amendment of these Terms.

Assignment

Bonmoniq may assign the contract as part of a restructuring, merger, acquisition, asset or business transfer, or equivalent transaction.

Related documents:

• Privacy Policy
• Data Processing Agreement
• Cookie Policy
• Fair Use Policy
• AI transparency notice

Governing law and disputes

These Terms are governed by French law, without prejudice to mandatory provisions of the law of the Customer's country that apply to it. In case of dispute, the parties seek an amicable solution for 60 days. Failing agreement, the Paris Commercial Court has exclusive jurisdiction, subject to mandatory jurisdiction rules.

---

Last updated: 25 October 2026 For any question regarding this document, contact us at legal@bonmoniq.com.