Call history
The call history shows the customer, direction and date.
Product
The call ends. The context stays.
Choose the business line and call the customer. Transfer the call or add a participant to a conference, with the customer conversation close by.
One business number is included. Activation requires approved business verification.
The call history shows the customer, direction and date.
Explore the interface
Active call
The customer’s name, elapsed time and mute, hold and transfer controls stay visible.
Choose the line
The line picker shows which business number the call will come from.
Transfer the call
Transfer now, or talk to the colleague first while the caller waits on hold.
Add to conference
The transfer menu offers Add to conference to bring the selected colleague into the call.
Incoming call
The incoming-call screen identifies the customer and offers answer or decline controls.
Call summary
The conversation keeps answered, missed and outgoing calls together with a summary.
Free resource: create a business voicemail greeting and download it as WAV
Know what was agreed before you reply.
Call controls let you transfer a call or add someone to a conference. A teammate with access to the line can answer an incoming call while it is ringing. History and summaries keep the follow-up close to the conversation.
- Incoming, outgoing and missed calls.
- Transfer and conference controls during the call.
- A ringing incoming call can be answered by a teammate with line access.