Call history
The call history shows the customer, direction and date.
The Bonmoniq workspace
Customer conversations. Team context. A clear next step.
Answer a customer, check a detail with a colleague and give the follow-up an owner, in one workspace.
Choose Starter, Team or Business for your workspace.
The customer’s request and the team’s replies stay in one thread, with the contact beside it.
Keep the conversation together.
A customer can write or call. The team can find the exchange, see previous replies and continue with the context already there.
Active call
The customer’s name, elapsed time and mute, hold and transfer controls stay visible.
Choose the line
The line picker shows which business number the call will come from.
Transfer the call
Transfer now, or talk to the colleague first while the caller waits on hold.
Add to conference
The transfer menu offers Add to conference to bring the selected colleague into the call.
Incoming call
The incoming-call screen identifies the customer and offers answer or decline controls.
Call summary
The conversation keeps answered, missed and outgoing calls together with a summary.
Bring a colleague in. Keep the next step visible.
Check a detail in an internal note, give the follow-up an owner and date, and see scheduled work on the calendar. The team can pick up without asking for the story again.
Kanban board
Move through status columns to see the work and the teammate responsible for each task.
Task list
The list keeps task status, due date and owner in the same row.
Task details
The contact, status, priority, owner and date are visible together.
Keep useful details within reach.
Find the customer’s details, search for a previous exchange or open a shared procedure. Give the team a place to find the answer before replying.
Contact list
Find the customer in the workspace's contact list.
Contact details
Open the contact to see the details the team keeps together.
Give each conversation a team responsible for it.
A queue gives customer work a shared destination. Set the team, define which conversations come here and keep a default queue for conversations that match no rule.
Who works this queue
The queue’s member list shows the people who work it and their roles.
Which conversations come here
Conversation conditions and a queue destination make the routing rule explicit.
Give each incoming call a clear route.
Set opening hours and choose where calls go when the team is open or closed. Keep the call path and the line’s access settings together.
Open hours
During opening hours, the incoming call follows the open branch to ring the team.
After hours
After closing, the call follows the closed branch to voicemail.
Business hours
The business-hours configuration shows the timezone and weekly opening windows.
Ring the team
The ringing step shows the ringing mode and how long the team’s phones ring.
Ring one by one
Set the order in which colleagues ring, with Claire first and Daniel next.
Number access
The number’s access list distinguishes who can see it and who can use it.
See what still needs a response.
Check unanswered messages, missed calls and callbacks alongside the team’s activity. Choose a period to see the work behind the numbers.
Overview
Track messages awaiting a reply and calls not yet returned.
Calls
The daily chart separates answered and missed incoming calls for the selected period.
See visits and deadlines on the same calendar.
See the month’s customer work, then open an appointment for its title, time and contact. Task deadlines stay on the calendar with the visits.
Month
Customer visits and task deadlines share the month view.
Schedule
See customer visits and task deadlines in date order.
Event details
Open the event to see its start time and linked contact.
Find the right starting point for your team.
Explore the features above or compare Starter, Team and Business for your team.
Choose Starter, Team or Business for your workspace.