Who works this queue
The queue’s member list shows the people who work it and their roles.
Product
Queues put the right team behind each conversation.
Bring customer conversations to the team responsible for them. A queue keeps its members and routing rules together, across supported channels.
Choose Starter, Team or Business for your workspace.
The queue’s member list shows the people who work it and their roles.
Explore the interface
Which conversations come here
Conversation conditions and a queue destination make the routing rule explicit.
The conversation has a destination. The team knows it is theirs.
Define who works a queue and which conversations belong there. Routing rules are checked in order: the first match decides the queue. A default queue receives conversations that match no rule.
- A manager and members for each queue.
- Rules route whole customer conversations, not just calls.
- A default destination when no rule matches.