Email view
The email source helps the team find its customer conversations.
Product
Email, with the whole conversation close by.
Read the customer's email and the team's replies together, with the contact and internal discussion beside them.
Email and Web Chat are advanced channels, outside the current company plans.
The email source helps the team find its customer conversations.
Explore the interface
Customer exchange
The request and reply remain in the same conversation.
Reply with the context already there.
The email view helps the team find the exchange. Inside the conversation, previous replies and notes give the next person a place to pick up.
- An email source in the inbox.
- Customer messages and team replies together.
- Contact details beside the exchange.