Visitor exchange
A visitor asks a question and the team replies in the website widget.

Visitors can ask directly from your website. Your team continues the exchange with the customer context close by.
Email and Web Chat are advanced channels, outside the current company plans.

The Web Chat source opens the visitor's conversation for the team. Replies stay with the customer context.
A visitor asks a question and the team replies in the website widget.

The widget gives visitors a place to start a new conversation.

The visitor asks about a visit and gets a specific reply. The conversation carries the details, so the next answer can build on the last one.